E-design FAQ

ABOUT E-DESIGN

E-Design is essentially an elevated term for online or virtual interior design. The entire process takes place online, offering convenience, cost-effectiveness, quicker turnaround times, and ensuring 100% client satisfaction. Opting for e-design can help avoid hefty expenditures on traditional hourly interior designers and their inflated markups on products. Simply complete a design questionnaire, provide a few measurements and photos of your space, and you'll receive a customized design quickly and affordably.

At Stock This + Design That, LLC., online design remains a collaborative effort between designer and client. Communication occurs primarily via email or chat, with phone calls utilized when necessary. Unlike some larger e-design services, there are no hidden fees or markups with us, opportunity for revisions within a specified timeframe after design delivery are included in the original package price. All communication is flexible and conducted online, allowing you to maintain control over your schedule without the need to wait around for an in-person designer.

Once your design is finalized, you'll have a space filled with items sourced from reputable online retailers, ensuring a seamless shopping experience within your budget and timeline. 

Think of us as your BFF consultants who will be helping you bring your own vision to reality. No vision at all? No problem, we feel incredibly confident that you will love the process of designing with us. We have extensive experience and a proven track record in the field due to Amy’s Real Estate background and Sonya’s short-term rental ownership background. Our focus is always on delivering high-quality design solutions that meet and exceed our clients' expectations. We understand the importance of certification in certain contexts, and we will let you know where our skills end. For example, we do not design kitchen cabinets. But we can certainly help you pick the style, color and hardware! Rest assured, we are fully dedicated to providing you with exceptional design and decorating services and ensuring your complete satisfaction throughout the process.

HOW DO I KNOW WHICH PACKAGE IS RIGHT FOR ME?

We provide distinct packages tailored to meet a variety of design requirements and budgets. You can find our package details by following this link:

https://designfiles.co/design-packages/stock-design  

If you are still not sure what package is best for you, give us a shout! stockthisdesignthat@gmail.com and let’s set up a free 30-minute consultation.

Note: If you are local to Tennessee within a 30 mile range of Franklin, we provide install services at $150 per hour. 

I HAVE AN OPEN FLOOR PLAN CONCEPT, HOW MANY PACKAGES DO I NEED?

We thoroughly enjoy crafting designs for open floor plans as it enables us to maintain consistency across all spaces. For each room within your open concept layout that you wish us to design, a separate package purchase is required. Rest assured, our designers will guarantee cohesiveness throughout every area, regardless of the package selected.

HOW DOES STOCK THIS + DESIGN THAT, LLC. COMPARE TO MODSY, HAVENLY, ETC.?

Stock This + Design That, LLC. Is a small women owned business that merges affordability with extensive personalization. Within our affordable package pricing, we offer a number of revisions, consistent communication, and absolutely no hidden fees.

Unlike larger online design services that often entail numerous hidden fees—such as mandatory upgrades later in the process, charges for utilizing your existing pieces within the design, fees for revisions, or replacing initially suggested items—users often find themselves dissatisfied with the designs and never implement them, resulting in wasted money.

Another significant distinction is that many of our clients are already familiar with and fond of our design style, allowing them to feel assured that they will love the designs we create.

HOW DO WE COMMUNICATE DURING THE DESIGN PROCESS?

Initially, communication is via phone, FaceTime or Zoom. Regular client communication mostly occurs digitally through your personalized design board portal. If necessary, scheduled phone calls with your designer can also be arranged as a part of our Standard and Premium package offerings. To respect both our clients' personal time and our own rest and family time, we typically refrain from checking our inbox and the design portal during evenings and weekends.

HOW DO I COMPLETE THE DESIGN QUESTIONNAIRE? WHAT DOES IT INCLUDE?

Upon purchasing a package, you'll be prompted to fill out a questionnaire immediately, or you can return to complete it at your convenience. The questionnaire will guide you through providing measurements and photos of each wall, with instructions provided to simplify this process. Additionally, you'll answer a series of questions about your space, including preferences for items to remain, any new items you have in mind, your desired design timeline, preferred online stores, and budget range. You'll also have the opportunity to select from images representing various design styles that appeal to you for the space. Furthermore, you can link any Pinterest boards or photos for additional inspiration. In the event you forget to complete the questionnaire post-purchase, don't worry! We'll email you the link to ensure completion before commencing your design.

HOW DO I KNOW I WILL BE HAPPY WITH THE DESIGN?

We fully stand by our 100% happiness guarantee, committing to revise every aspect of your room or space until you are entirely satisfied and ready to proceed with purchasing the items. We gladly offer a number revisions. Due to this comprehensive revision policy, refunds are not provided once the design phase has commenced.

Upon receiving the initial design draft, you'll have the opportunity to approve items you love and reject those you don't. You can easily provide comments on rejected items, fostering clear communication throughout the process via our chat section. This meticulous process guarantees that you'll ultimately have a room or space that you adore in every aspect.

WHAT IF I BUY ONE PACKAGE AND THEN DURING THE PROCESS DECIDE I WANT TO UPGRADE?

This scenario is certainly plausible as the space and design process develop. Initially, you may have envisioned needing just some inspo. However, as the design process progresses, additional needs may arise, transforming it into a more comprehensive 2D vision board suitable for a complete room design. We got you!

Should an upgrade be necessary, we can provide an invoice for the price difference between the packages.

WHAT ARE YOUR TURN AROUND TIMES?

The timeline for receiving your initial design draft of the space can vary depending on our client workload. Typically, however, you can expect to receive it within approximately 1-3 weeks from the date of purchase. We make an effort to keep our turnaround times updated on the package descriptions upon purchase, and once we begin, the process moves swiftly.

We often have clients who secure their design package spot but may not start the design process for a few weeks or even months. This is perfectly acceptable, as we prioritize accommodating your timeline. You'll have the opportunity to communicate your timeline preferences within the design questionnaire.

HOW DO YOU KEEP YOUR PACKAGE PRICES FOR CLIENTS AFFORDABLE?

One of the key advantages of Stock This + Design That, LLC is our commitment to maintaining affordable package prices for our clients. Moreover, you'll never encounter markups on any decor or furniture items purchased through the design process, a common occurrence with traditional in-person designers.

To ensure our services remain accessible, we operate on a model where we earn a small commission (at absolutely no extra cost to you) on certain items purchased within the designs. We incorporate direct shoppable links into the designs, offering the same convenient online shopping experience you're accustomed to. We simply request that you use these links for your purchases, as they enable us to track commissions seamlessly.

Due to our specialized virtual design approach, we do not offer or utilize any trade discounts. Our clients pay retail prices, enabling us to maintain highly competitive package rates. We take pride in delivering professional-level interior design services to our clients' homes at exceptionally affordable prices.

CAN YOU WORK WITHIN ANY BUDGET?

We frequently receive a variety of budget ranges from our clients and prioritize staying within your specified budget when designing. You'll provide your budget information on the client design questionnaire, and we'll make every effort to adhere closely to the specified budget range. However, we generally recommend a budget of at least $5,000 when designing a full room to ensure optimal design recommendations for your space. A comfortable budget for an entire room design, encompassing all furniture and decor pieces, typically falls within the range of $5,000 up to $20,000.

At Stock This + Design That, LLC, when designing an entire space, we include all aspects, such as wall decor, necessary furniture pieces, lighting, tabletop decor, and more. Therefore, we suggest a budget that encompasses every aspect of the space to ensure the design's cohesiveness.

Should you choose a lower budget range, we will make every effort to consider this while designing, but it's possible that we may slightly exceed the budget to ensure the inclusion of quality products in your designs.

WHAT KIND OF ONLINE BRANDS DO YOU SOURCE FROM?

We source form a number of brands and products, including from our own website at stockthisdesignthat.com. Some examples of brands that we source from are Amazon, Wayfair, Target, West Elm, Pottery Barn, Crate & Barrel, and many more! It all depends on your budget and which brands you love. We also shop our local retailers in the Franklin, TN area for our local clients. We support small businesses.

WHAT IF ITEMS GO OUT OF STOCK AFTER I RECEIVE MY DESIGN?

We strive to ensure that all items featured in your design are readily available at the time of the design presentation. However, due to the nature of online shopping, there is a risk of items selling out. We strongly advise our clients to promptly purchase items they love immediately within 5 business days after finalizing a design to avoid disappointment if they become unavailable. It saddens us to see clients excited about a piece only for it to go out of stock. Following the revision period post-design presentation, we can make an attempt to source the item from another store/brand, but we can’t guarantee the original price from your design plan.

WHAT IF I AM NOT HAPPY WITH AN ITEM ONCE I RECEIVE IT IN PERSON?

When making purchases online, there's always a possibility that an item might appear different in pictures online or on the design board than it does in real life. Additionally, although rare, there are instances where online items may have inaccurate measurements. Rest assured, all items within your design will be sourced from reputable online retailers that allow and facilitate easy returns.

If an item doesn't quite work in your space upon receipt, please don't worry. We're here to assist you in navigating a replacement. While we strive to minimize returns, they may occasionally be necessary. If you find yourself unhappy with any item(s) as things start arriving, please reach out to us so that we can assist you.

CAN I KEEP SOME OF THE CURRENT FURNITURE ALREADY IN MY ROOM?

Yes! While some online design services may charge you for creating mock-ups of any current pieces you want to retain in the space, Stock This + Design That, LLC. does not.

We are more than happy to incorporate any existing items into the design, but we do request a link (if you have it) to the item online or a clear photo of it to ensure seamless integration. Otherwise, we can find a similar item to ensure you get the most accurate visual of your design. We also sometimes make recommendations to paint furniture to fit into your design plan. You'll have the opportunity to specify which existing pieces you'd like to keep on the client design questionnaire, which you will complete after purchase.

HOW DOES SELECTING PAINT COLORS WORK WITH VIRTUAL DESIGN?

If paint or stain options are required for your spaces, we will provide various recommendations. We always advise testing colors and obtaining paint samples that are suggested. We emphasize the necessity for our clients to sample before making final selections because colors can appear differently depending on the space and computer screen. It's crucial to test paint colors at different times of the day and in various areas of the space being painted. If you're also updating your floor finish, it's recommended to test paint samples alongside the new flooring.

WILL YOUR 3D REPLICA OF MY ROOM BE EXACT? 

We strive to replicate your real space as accurately as possible using your provided photos and measurements. These elements allow us to create the most precise replica of the room. While our 3D images, just due to the limitations of the platform, may lack some smaller room details such as furniture, molding, doors, etc., we make every effort to bring your room to life as faithfully as possible. Rest assured, the depiction will be realistic enough to provide you with a good idea of how the design and floor plan will look in your space.

In our 3D packages, we offer one view of your space, carefully chosen to offer the most comprehensive perspective. If additional angles are needed to showcase specific areas of your designed space that are not captured in the initial view, we will include subsequent mood boards or 3D images of those areas as necessary. The requirements for additional views vary depending on the specifics of each room.

ARE THERE ANY ROOMS YOU DO NOT DESIGN?

We do not provide 3D room designs for kitchens or bathrooms, as these spaces involve the expertise of various professionals such as plumbers and cabinet makers. However, our 2D vision board package offers a great design and visualization solution for these areas.